SpiceJet, the country’s favourite carrier, has won the 2022 Stevie® Awards for Sales & Customer Service for its exceptional Customer Complaints management. The airline received Bronze Stevie Award, a premier business award for outstanding performances in the workplace worldwide, under the ‘Customer Service Complaints Team of the Year’ 2022 category. The award recognizes achievements of teams in service industries such as healthcare, hospitality & leisure, legal, media & entertainment, etc.
SpiceJet received accolades from all the judges for the splendid work by the airline, especially during the Covid-19 pandemic. As the judges noted, despite being impacted by the Covid-19 pandemic and significant pressures, SpiceJet improved quality resolution, root cause analysis and bettered handling of misdirected luggage. The airline was also appreciated for developing a number of new technologies and deploying impressive first-of-its-kind solutions that helped in significantly improving its customer service.
The 2022 Stevie® Awards will be presented in a virtual ceremony on May 11, 2022.
Kamal Hingorani, Chief Customer Service Officer, SpiceJet, said, “We accept this award on behalf of all SpiceJet team members and I express my gratitude for recognising the superior customer complaints management. The team’s clear focus has been on technology driven processes and customer-centric resolution policies, to ensure customer satisfaction and retention. Innovative, user friendly and intuitive self-service tools have also facilitated pre and post travel requirements. Additionally, our in-depth trend analysis of complaints helps plug gaps for a flawless future experience. SpiceJet looks forward to continue offering a world class experience to all our customers.”
The Stevie Awards are widely considered to be the world’s premier business awards conferring recognition for achievement in programs such as The International Business Awards® for 19 years.
Earlier last year, SpiceHealth, the healthcare company founded by the promoters of SpiceJet, won Stevie® Award at the 2021 Asia-Pacific Stevie Awards for ‘Most Valuable Medical Innovation’ under Covid-19 response category.